Privacy Policy for Basilico Restaurant, Dorchester, Dorset

Welcome to Basilico, where your privacy is important to us. This Privacy Policy outlines how we, Basilico, collect, use, and protect your personal information. Please read this policy carefully to understand how we handle your data.

1. Information We Collect and Why:

We collect certain personal information to enhance your experience and provide you with our services. The information includes:

• Contact Details: Name, address, age, gender, and contact details.
• Transaction Information: Payment card details for processing orders.
• Online Behaviour Data: Collected through cookies to improve website services and provide personalized offers
• Booking Information: When you make a reservation online or over the phone.

We may also use algorithms and combine data to create consumer profiles and offer relevant products and services.

2. How We Use Your Information

We process your information for the following purposes:

• Fulfilling contracts and providing requested services.
• Marketing our services with your consent.
• Improving and personalizing our website services.
• Administering competitions and promotions.

We do not use your information for any other purposes unless required by law.

3. Marketing Communications:

We may contact you about new products and promotional offers via email, SMS, post, or telephone. If you have our app, we may use Bluetooth technology for push notifications near our restaurant. You can opt-out at any time.

4. Automated Decision Making

We use automated systems for sending offers based on your preferences. You have the right not to be subject to decisions solely based on automated processing.

5. Information Sharing:

We may share your information with:

• IT service providers for app and website support.
• Planning Inc., our customer information aggregator partner.
• Third-party entities performing services on our behalf.
• Law enforcement or authorities as required by law.

6. International Data Transfers:

While we aim to process data within the UK and EEA, part of our marketing system is based in the USA. We have safeguards in place to protect your data during such transfers.

7. Data Retention:

We keep your information for as long as necessary for the specified purposes and legal obligations. Personal information is retained for 36 months after you stop engaging with us.

8. Your Rights:

You have rights, including access, correction, erasure, and data portability. You can object to certain processing and automated decision making. We respond to requests promptly, typically within one month.

9. Making a Complaint:

Contact our Data Protection Officer at hello.basilico@gmail.com if you have concerns. If unsatisfied, you can complain to the Information Commissioner's Office (ICO).

10. Policy Amendments:

We may update this Privacy Policy. Material changes will be communicated through prominent notices on our website or app.

Thank you for choosing Basilico. If you have any questions or concerns, please contact us at +44 7428 247328.